Zaandam, the Netherlands, November 8, 2023 – Today, Ahold Delhaize released its 2023 third quarter results. It is a moment to reflect on the important strategic and operational performance we have made. Throughout Q3, we continued to focus on serving customers and communities in supporting households facing the challenges of inflation and rising interest and energy rates. Our great local brands have been agile in expanding their assortments with high-quality own-brand products at great prices. They continue to invest in and leverage the power of our digital capabilities to provide customers with meaningful, highly personalized discounts tailored to their needs and wallets.
Ahold Delhaize CEO Frans Muller comments, “We take pride in the accomplishments we’ve achieved this quarter. During these times of heightened human suffering around the world, I am particularly proud of our associates for their hard work and unwavering commitment to supporting their local communities.”
Learn more about our Q3 2023 business highlights within our key priorities below.
Customer highlights
Across Europe and the U.S. our brands continue to drive value by implementing personalized offers through loyalty programs. Giant Food launched a pharmacy-based rewards program that allows customers to earn loyalty points from qualifying pharmacy purchases; and Maxi in Serbia joined the 'Better Prices’ initiative with the Serbian government to help reduce inflation.
Ahold Delhaize also joined Eurelec, the European retail alliance, to address price differences between European markets. With this specific partnership we aim to promote open and fair price negotiations with the largest FMCG brands (fast-moving consumer goods) across Europe, which ultimately benefits our customers.
Health & Sustainability highlights
In the U.S., Food Lion, Hannaford, and The Giant Company were recognized for their efforts to reduce emissions from their refrigerant systems by the EPA's GreenChill program. Giant Food's collaboration with Divert resulted in processing 30.8 million pounds of wasted food in their first year, showcasing a commitment to reducing food waste. Hannaford introduced Snack Pals Plates, an initiative aimed at promoting healthy eating habits among children. These plates were designed with colorful quadrants representing fruits, vegetables, whole grains, and lean proteins to make mealtimes engaging and nutritious. Hannaford was also the first major supermarket to join a partnership supporting organic dairy farms, emphasizing their dedication to organic and sustainable practices.
In Europe, Delhaize Belgium, in collaboration with Electra, began installing fast-charging points at their stores which is part of a plan to set up 1,200 charging points. Albert Heijn's utilization of artificial intelligence (AI) in demand forecasting to reduce food waste was also highlighted in a minidocumentary powered by Kickstart AI. It illustrated their innovative approach to sustainable practices and how they provide customers with affordable and healthy products while minimizing costs. Albert Heijn also launched AH Terra: a new own-brand line of around 200 plant-based products. This step contributes to Albert Heijn's goal of making 50% of sold proteins to be of vegetable origin by 2025 and 60% by 2030. The percentage is currently 44%.
Across Ahold Delhaize and all our brands, we're continuously moving forward in reducing CO2 emissions. Soon, we will also give an update on our industry-leading roadmap towards our climate targets for our own operations and the supply chain, which are in line with the 1.5 degrees scenario.
